Your Privacy Matters to Us
Cookies & Privacy Policy

At Suzaku Izakaya, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your data when you use our website, make a reservation, contact us, or interact with our services. We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

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1. Information We Collect
We may collect personal information including your name, email address, telephone number, booking details, dietary requirements, marketing preferences, and any information you provide when contacting us. We may also collect technical information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

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2. How We Use Your Information
We use your personal information to manage reservations, respond to enquiries, provide customer service, improve our website and services, send marketing communications where consent has been provided, and comply with legal and regulatory obligations. We will only process your personal data where we have a lawful basis to do so.

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3. Cookies
Our website uses cookies and similar technologies to improve functionality, enhance user experience, remember preferences, analyse website traffic, and support website performance. You can manage your cookie preferences through our cookie consent tool or your browser settings. For more information about the cookies we use, please refer to our Cookie Settings page.

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4. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers who assist us with website hosting, reservation systems, payment processing, marketing communications, analytics, and other business operations. All third parties are required to process your information securely and in accordance with applicable data protection laws.

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5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse. While we take reasonable steps to safeguard your data, no method of transmission over the internet can be guaranteed to be completely secure.

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6. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When your information is no longer required, it will be securely deleted or anonymised.

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7. Your Rights Under GDPR
Under the UK GDPR and applicable data protection laws, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data in certain circumstances.

• Restrict or object to the processing of your personal data.

• Request the transfer of your personal data to another organisation.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Commissioner's Office (ICO) or another relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

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8. Marketing Communications
If you have opted in to receive marketing communications, we may send you updates, promotions, special offers, and news about Suzaku Izakaya. You can unsubscribe or update your preferences at any time by following the instructions included in our communications or by contacting us directly.

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9. International Data Transfers
Where personal information is transferred outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

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10. Changes to This Policy
We may update this Cookies & Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be published on this page, and we encourage you to review this policy periodically.

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Contact Us
If you have any questions about this policy, how we process your personal information, or your rights under data protection legislation, please contact Suzaku Izakaya using the contact details provided on our website.